One of the most powerful ways of marketing your business comes through your online reputation. As the buying process of customers changes, the importance of your online reputation has grown exponentially. As you would have done before heading out to try a new restaurant/cafe/bar, the same situation occurs with dealerships. People will be searching through Google to see which dealerships have the best reputation before making the decision to visit. In extreme circumstances, will even drive further than they need to just to get the good service.
Image if you could see all your dealerships Google My Business listings and customer feedback in one location? i-Auto Media and its partner AutoForce have developed a solution that does just this. Google My Business is now as important as your website as it is the first window to your online reputation and is regarded by customers as independent.
Not only does your Facebook and Google review score assist with drawing in new customers to your dealership, it also substantially helps with your Search Engine Optimisation (SEO) rankings. Some OEM’s even expect the maintenance of your online reputation as part of your dealership KPI’s. The team here at i-Auto Media are experts in customer communication. Our platforms allow for immediate notification of a new positive or negative review while also leaving prompt, polite and pleasing replies to your customers!